Job Details

ESSENTIAL DUTIES AND RESPONSIBILITIES:

These functions are not intended to be an exhaustive list of all responsibilities, duties, and

requirements of the job. Other functions may be assigned as needed.

1. Must pre-register patients who have been scheduled for outpatient procedures while using

professional behavior and processes as defined by the department.

2. Must collect accurate patient demographic and billing information in a timely manner.

3. Must input all required insurance and billing information and use the proper financial class and

the insurance codes.

4. Must attempt to obtain complete information for workman's compensation claim and notes the

information to the registration.

5. Must document in Meditech and additional software, reasons for incomplete information and at

the time of pre-registration and expectations for patient arrival at actual registration.

6. Will answer department telephone and effectively and professionally communicate with the

patients.

7. Will discuss patient financial responsibility and request co-pay or deposit per point of services

policies as appropriate and will facilitate and efficiently gather accurate patient billing

information.

8. Must receive and process patient payments, properly receipting and forwarding all copies of

patient payment receipts posting to the patient accounts in an appropriate manner.

9. Must answer patient inquiries regarding their liability and able to explain the variables

involved.

10. Be able to perform registration duties as needed.

11. Must have effective ability to build customer loyalty through positive customer interactions and

provide consistent positive patient and/or provider experience.

SUPERVISORY RESPONSIBILITIES: NO

QUALIFICATIONS:

To perform this job successfully, an individual must be able to learn and perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or GED equivalent required. Medical knowledge experience preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret order requests, insurance information and necessary documents.

Ability to determine and prioritize procedures. Able to communicate effectively both verbally and in

writing.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret

an extensive variety of technical instructions with several abstract and concrete variables. Exercise

good judgement and tact in relating to conflict.

CERTIFICATES, LICENSES, REGISTRATIONS:

OTHER SKILLS AND ABILITIES:

Strong attention to detail. Ability to prioritize and multi-task. Excellent communication and customer

service skills in a fast-paced environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; use

computer, reach with hands and arms, stand, walk and lift up to 25 pounds.

Specific vision abilities required by this job include close vision, peripheral vision, and focus

adjustment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee typically works in a medical office environment.

The noise level in the work environment is usually moderate.